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Author Topic: Has anyone else had a problem...  (Read 5707 times)

Offline Whitestreak

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Has anyone else had a problem...
« on: July 02, 2010, 07:54:39 PM »
with pages coming loose?

I just had pp. 39-42 come free of the binding, following a page turn.

Not even a complete page turn, either.

However, it's not a tragedy - just a minor annoyance (I've had entire books come apart through prolonged usage.) ::)
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Offline Deadmanwalking

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Re: Has anyone else had a problem...
« Reply #1 on: July 02, 2010, 09:18:46 PM »
Not as of yet. Mine seem fairly durable...though admittedly I've been being nice to them due to their sheer shinyness.
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Offline TheMouse

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Re: Has anyone else had a problem...
« Reply #2 on: July 02, 2010, 09:53:49 PM »
If I were you, I'd flag down one of the Evil Hat folk and mention this to them.
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Offline Shecky

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Re: Has anyone else had a problem...
« Reply #3 on: July 02, 2010, 10:02:35 PM »
I've passed the word to the Chapeau du Mal himself on this. :D
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Offline iago

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Re: Has anyone else had a problem...
« Reply #4 on: July 02, 2010, 10:15:58 PM »
Zoiks! The binding style we paid for on these should be super durable (smyth sewn). If you've got a defective product, you should definitely contact us via our website and ask for a replacement.
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Fred Hicks
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Offline Shecky

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Re: Has anyone else had a problem...
« Reply #5 on: July 02, 2010, 10:17:55 PM »
Quote from: iago on July 02, 2010, 10:15:58 PM
Zoiks! The binding style we paid for on these should be super durable (smyth sewn). If you've got a defective product, you should definitely contact us via our website and ask for a replacement.

Ladies and gentlemen, welcome to This Is REAL Customer Service!
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Offline Whitestreak

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Re: Has anyone else had a problem...
« Reply #6 on: July 03, 2010, 01:07:18 AM »
Quote from: iago on July 02, 2010, 10:15:58 PM
Zoiks! The binding style we paid for on these should be super durable (smyth sewn). If you've got a defective product, you should definitely contact us via our website and ask for a replacement.

Thanks for the information, Fred.

I'll be contacting Evil Hat in a few minutes.

I took a look, and it seems that the pages I mentioned never got sewn - the fold is clean. :o
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Offline Whitestreak

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Re: Has anyone else had a problem...
« Reply #7 on: July 03, 2010, 01:13:13 AM »
Message sent to Evil Hat.

I'm not worried about it, though. I've got the books and I'm reading. ;D
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Offline iago

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Re: Has anyone else had a problem...
« Reply #8 on: July 03, 2010, 01:13:32 AM »
Quote from: Whitestreak on July 03, 2010, 01:07:18 AM
I took a look, and it seems that the pages I mentioned never got sewn - the fold is clean. :o

Probably a simple mechanical mistake. We'll fix you up. :)
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Offline JosephKell

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Re: Has anyone else had a problem...
« Reply #9 on: July 03, 2010, 01:47:09 AM »
Quote from: iago on July 03, 2010, 01:13:32 AM
Probably a simple mechanical mistake. We'll fix you up. :)
Isn't it worth more if it is defective because it wasn't finished (as opposed to being defective because it was torn out)?

This could be the one-eyed beanie baby of the DFRPG books.
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Offline TheMouse

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Re: Has anyone else had a problem...
« Reply #10 on: July 03, 2010, 02:25:00 AM »
You know, Evil Hat has consistently impressed me with their good service. I find myself holding other gaming companies up to them in comparison.

Good on you guys.
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Offline Lanodantheon

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Re: Has anyone else had a problem...
« Reply #11 on: July 03, 2010, 02:50:41 AM »
*Golf Clap*   ;D   I love you guys. I don't care if the hat is evil.....
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Offline Whitestreak

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Re: Has anyone else had a problem...
« Reply #12 on: July 03, 2010, 05:08:49 AM »
I've gotten an email from Fred, and replied.

I asked if he wanted me to return the volume, but if it's gonna be the only one with a problem, why in forty or fifty years it may increase in value!!!!!!!!!!! :D

Of course, by then, my currently unborn grandchildren will be responsible for it, most likely.
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Offline dannylilly2000

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Re: Has anyone else had a problem...
« Reply #13 on: July 03, 2010, 05:21:07 AM »
Quote from: Shecky on July 02, 2010, 10:17:55 PM
Ladies and gentlemen, welcome to This Is REAL Customer Service!

At my store we have been consistently saying this is a Frakin awesome company!
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Offline iago

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Re: Has anyone else had a problem...
« Reply #14 on: July 03, 2010, 05:35:06 AM »
Quote from: dannylilly2000 on July 03, 2010, 05:21:07 AM
At my store we have been consistently saying this is a Frakin awesome company!

Which store?
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Fred Hicks
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