Sorry I've been away from this thread/forum folks. As you'd expect, usually too busy to peek in.
That is exactly the situation I'm currently in. The thing that adds to the annoyance? I preordered within the first hour or two that it was available....
Trust me, we share that annoyance, deeply, at Evil Hat. I don't think I've slept well at all in the last two weeks as the shipping problems have emerged (thankfully Origins exhausted me enough that two nights there I got some of the best sleep I've gotten in a long while), and the early speed-bumps that came up have had a hell of a downstream butterfly effect. Emergency medical issues for the folks in charge of the warehouse -- not good. Fedex not delivering the packing supplies on the day scheduled -- not good.
But even factoring those in, the performance hasn't been at the level I'd've hoped for. We'd had a discussion with the warehouse folks about shipping stuff out in order of their order numbers. Was that done? Nope. Some other plans apparently fell apart too when they came into contact with the actual data, and it's the sort of thing that leaves us questioning the ongoing relationship with that particular warehouse -- but it's not something we can act on while things remain unresolved. The dust ain't settled yet.
As I've offered elsewhere, if anyone feels particularly put out and deserving of a tangible apology of actual value, we're happy to give a free PDF of any one of our products to the party in question. Just use the "contact us" links on our websites and make sure to mention your order number.
